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FAQs


Q1 Contact Information


Q1 How can I contact Timecity?
A1 After-Sales Support: service@timecitycase.com
Wholesale Support: service@timecitycase.com

 

Q2 About Shipping


Q2.1 Why hasn't my order been shipped yet?
A2.1 After you place an order, we will process the order within 24 hours during business days. If the order is not processed for a long time, please contact us at service@timecitycase.com for any additional shipping questions.

 

Q2.2 In which countries/regions can I purchase?
A2.2 You can currently order Timecity products in the United States.

 

Q2.3 Why have I not received my package?
A2.3 Delivery times may be affected by local weather conditions or holiday periods, especially if the shipping address is in a suburban or remote area. For any other inquiries, please contact us at service@timecitycase.com for assistance.

 

Q3 About Order


Q3.1 Can I cancel or make changes to an order?
A3.1 Please contact Customer Support at service@timecitycase.com.

 

Q3.2 How to change shipping address?
A3.2 If you placed your order with a wrong address, please contact us to help you change it as soon as possible. Please kindly note that you can only change the address before your purchase is shipped.

 

Q3.3 I ordered more than one item. Will they all be delivered at the same time?
A3.3 We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

 

Q3.4 What do I do if my order arrives damaged?
A3.4 Please contact Customer Support at service@timecitycase.com. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and/or damaged item(s).

 

Q3.5 What do I do if I did not receive my order?
A3.5 In the event you did not receive your order or if the tracking information states 'DELIVERED' and you have not received the order, please contact Customer Support at service@timecitycase.com.

 

Q3.6 What if I want to return or refund my product?
A3.6 If you are not satisfied with your purchase and wish to return or request a refund, please contact our customer support team with the reason for your return. We will provide you with the return address and guide you through the refund process.

 

Q4 About Payment


Q4.1 What methods of payment can I use?
A4.1 Our website accepts PayPal.

 

Contact Timecity


Email: service@timecitycase.com
Email Reply Time: 9am to 6pm, From Monday to Friday (Beijing time zone).
We look forward to responding to your inquiry within 24 hours of the business day.Telephone: +86 159 1591 6858

Business Information
Company: Guangzhou Shengxiang Electronic Technology Co., Ltd.
Address: Room 513 C130, No. 1 Qifu Road, Baiyun District, Guangzhou City
Please note that this is NOT a return address.