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PRIVACY POLICY

Last updated: April 1, 2026

Welcome to Timecity ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website timecitycase.com and make purchases from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. INFORMATION WE COLLECT

We collect information you provide directly to us, including:

  • Personal Identifiers: Name, email address, phone number, billing address, and shipping address when you place an order or create an account.
  • Payment Information: Credit card or payment details (processed securely through our payment processors; we do not store full card numbers).
  • Order Information: Products purchased, order history, and transaction details.
  • Communications: Messages you send us via email or contact forms.

We also collect information automatically when you visit our site:

  • Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages.
  • Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze site traffic, and serve relevant advertising (see Section 5 below).

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process and fulfill your orders, including sending order confirmations and shipping updates
  • Communicate with you about your orders, returns, and customer service inquiries
  • Send promotional emails and marketing communications (you may opt out at any time)
  • Improve and optimize our website and product offerings
  • Detect and prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Serve targeted advertisements through Google Ads, Meta Ads, and other advertising platforms

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating our website and fulfilling orders, including:
    • Shopify (e-commerce platform)
    • Amazon Multi-Channel Fulfillment (MCF) (order fulfillment)
    • Payment processors (e.g., PayPal)
  • Advertising Partners: Google LLC and Meta Platforms, Inc., for the purpose of serving and measuring ads. These partners may use cookies and tracking pixels on our site.
  • Analytics Providers: Google Analytics 4 (GA4) to help us understand how visitors use our site.
  • Legal Authorities: When required by law, court order, or governmental authority.

All third-party service providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.

4. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order information is typically retained for a minimum of 5 years.

5. COOKIES & TRACKING TECHNOLOGIES

We use the following types of cookies:

  • Essential Cookies: Required for the website to function (e.g., shopping cart, checkout).
  • Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
  • Marketing Cookies: Used to deliver relevant advertisements and track ad performance (e.g., Google Ads conversion tracking, Meta Pixel, dynamic remarketing).

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. You may also opt out of interest-based advertising at Google Ads Settings or NAI Opt-Out.

6. YOUR RIGHTS & CHOICES

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information (subject to certain legal exceptions)
  • Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
  • Data portability: Request a copy of your data in a portable format

To exercise any of these rights, please contact us at service@timecitycase.com.

7. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a request, contact us at service@timecitycase.com.

8. CHILDREN'S PRIVACY

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. SECURITY

We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. Your continued use of timecitycase.com after changes are posted constitutes your acceptance of the updated policy.

12. CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us:

Timecity 

Email: service@timecitycase.com
Phone: +86 159 1591 6858 
Business Hours: 9am – 6pm, Monday to Friday (Beijing Time) 
Company: Guangzhou Shengxiang Electronic Technology Co., Ltd. 
Address: Room 513 C130, No. 1 Qifu Road, Baiyun District, Guangzhou City, China