GENERAL INFORMATION

• Orders are processed Monday through Sunday and typically take 0–3 days to prepare.
• Delivery is carried out Monday through Saturday and usually takes 0–5 days, depending on your location and selected shipping method.
• Orders placed during major holidays may experience slight delays.
• Pre-order items will be shipped at your selected delivery speed once the item is in stock.

ORDER PROCESSING

• Once you place your order, you will receive an order confirmation email. This email will include a request to confirm that you have ordered the correct case, as ordering the wrong case may result in incompatibility with your device. Our warehouse team will then begin packing and shipping your order, which may take 24 to 72 hours. Once your order has been shipped from our warehouse, we will send a follow-up email with your tracking information.

US DOMESTIC ORDERS

• Orders shipped from our US warehouse will be shipped via USPS or Amazon Fulfillment. US orders can only be shipped to the continental United States, excluding these areas: Hawaii, Alaska, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the US Virgin Islands. 

INTERNATIONAL SHIPPING

• Orders shipped from our Hong Kong warehouse will be shipped via Hong Kong Post. We do not currently offer expedited shipping for international orders. 
• If your order is shipped from our Hong Kong warehouse, you may receive a notice requiring payment of customs duties. In such cases, please settle the customs duties first and then contact our customer service team to request a refund of the customs duties paid.

ADDITIONAL INFORMATION

• Orders may be delayed due to invalid shipping address, customs clearance, natural disasters, major holidays, out of stock, etc.

For any additional questions or concerns, please visit our Help Center.